Frequently Asked Questions

HOW DO I RECEIVE MORE INFORMATION ABOUT YOUR SERVICES?

Text 203-836-7237 or email aleashabovect@gmail.com

We also recommend setting up a meet and greet where we can go over any questions you may have.

DO YOU NEED A HOUSE KEY?

We will NOT take your house key. We are a key-less company and recommend either having a key-less entry such a pin pad for the garage or home or having a lock box on the property with 1-2 keys. We also recommend having a second spare key hidden as well in case of battery failure or in case a key gets left inside accidentally. We can provide a lock box if needed.

DO YOU HAVE A CANCELLATION POLICY?

Yes! Any cancellation made on the day of that service will be charged full price. You will need to pay in full before booking future services.

WHEN DO I NEED TO PAY?

For weekly dog walks you must pay your invoice by the end of the week.

For pet sitting a 50% deposit is required to hold your dates. You must pay in full before the first service date.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept cash, checks made payable to ALACT, Venmo and both credit cards and e-checks through the Time to Pet app.

WHO WILL BE ALLOWED ACCESS TO MY HOUSE?

Only ALACT employees will be allowed in your home. We try to limit access to two walkers/pet sitters however, occasionally someone else may have to care for your pet due to sickness, an emergency, time off or vacation.

HOW FAR IN ADVANCE SHOULD I BOOK?

We recommend at least 2-3 Weeks but the earlier you book the better. For vacation pet sitting we generally book 2-3 months out.