Frequently Asked Questions

HOW DO I RECEIVE MORE INFORMATION ABOUT YOUR SERVICES?

Text 203-836-7237 or email aleashabovect@gmail.com

We also recommend setting up a meet and greet where we can go over any questions you may have.

DO YOU NEED A HOUSE KEY?

We will NOT take your house key. We are a key-less company and recommend either having a key-less entry such a pin pad for the garage or home or having a lock box on the property with 1-2 keys. We also recommend having a second spare key hidden as well in case of battery failure or in case a key gets left inside accidentally. We can provide a lock box if needed.

DO YOU HAVE A CANCELLATION POLICY?

Yes! Any cancellation made on the day of that service will be charged full price. You will need to pay in full before booking future services.

WHEN DO I NEED TO PAY?

For weekly dog walks you must pay your invoice by the end of the week.

For pet sitting a 50% deposit is required to hold your dates. You must pay in full before the first service date.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept cash, checks made payable to ALACT, Venmo and both credit cards and e-checks through the Time to Pet app.

WHO WILL BE ALLOWED ACCESS TO MY HOUSE?

Only ALACT employees will be allowed in your home. We try to limit access to two walkers/pet sitters however, occasionally someone else may have to care for your pet due to sickness, an emergency, time off or vacation.

HOW FAR IN ADVANCE SHOULD I BOOK?

We recommend at least 2-3 Weeks but the earlier you book the better. For vacation pet sitting we generally book 2-3 months out.

Do You Offer Overnights or Boarding?

No. At this time we do not offer overnight stays in your home or boarding in our homes. We do offer drop in visits 3-4x a day (or as many as you'd like) so that your pet can stay in the comfort of their own home and many pets do very well with this.

HOW DO I GET STARTED?

Step 1: Contact Us! Text or E-Mail is preferred but you can also fill out the form on the "Contact Us" section of the website or also call (203)836-7237

**When you contact us please let us know what town you are looking for services in, which dates/days you need services for as well as the length you'd like each service to be (if you know). Please also let us know the pets you are looking for help with. (e.i. I'm looking for a mid-day dog walker on Mon, Wed and Friday for my 2 dogs OR I'm going on vacation July 10-17 and need someone to visit 3x a day to take care of my 2 dogs and 2 cats. One of the cats requires Oral Medication and I'd Prefer 30 minute visits if available). The more information we have ahead of time, the better.**

Step 2: We will go over the information you give us and let you know if we are a good fit.

Step 3: If we are a good fit we will send you a link to set-up an account with us through Time to Pet.

Step 4: Once you set-up your account we will set-up a date and time for a Meet & Greet

Step 5: During the Meet & Greet we will go over everything you (and our staff) need to know in order to best care for your pets in your absence. You can also reach out with questions before the meet & greet and we will answer them as best we can.

Step 6: We start our visits. After each visit you receive a detailed, time stamped report of how the visit went along with photos of your pets.

Step 7: You enjoy worry-free time away.